You can return items within 14 days of receipt, provided the goods are in their original condition.

To exercise your right of withdrawal, please contact us at:
K2 TOTU Sp. z oo
ul. Honoriusza Balzaka 6T/18,
52-437 Wroclaw, Poland
E-Mail: info@hipaws.de

Send us a clear explanation by email or letter (e.g. a cancellation letter). Make sure that the goods are well packaged and ideally returned in the original packaging.

As soon as we have received and inspected the return, we will refund the purchase price within 14 days to the original payment method used.

You will be responsible for the return shipping costs unless the goods were damaged or faulty upon receipt. We kindly ask you to avoid ordering extra products (such as multiple sizes just to check the fit), as we are committed to protecting the environment. By minimizing unnecessary shipments, we aim to reduce CO2 emissions and encourage our customers to make conscious and thoughtful purchasing decisions. We truly appreciate your understanding and support in helping us care for our planet.

If an item arrives defective or has a defect within the statutory warranty period, please contact us. Together we will find a solution.

You can reach us via:

• contact form on our website
• E-Mail : info@hipaws.de

We will take care of your request as quickly as possible.

For clothing or harnesses, we provide a size chart in the product description. Measure your pet carefully and compare the measurements to the chart to ensure the best fit.

There may be dimensional deviations of up to 4 cm. These deviations are accepted upon purchase.

For dogs we recommend:

• A comfortable leash and harness
• A durable chew toy
• Grooming items such as a brush and nail clippers

For cats:

• A scratching post or a scratching mat
• A cozy bed
• Toys that encourage the hunting instinct

With time, attention and little surprises like toys or care products that support his needs.

Regular grooming, exercise and toys that stimulate his instincts will keep your pet happy and healthy.